The hotel offers amenities for your comfortable stay and unforgettable experiences
Outstanding Breakfast!
“I was thoroughly impressed with the breakfast buffet. The variety of fresh options, especially the made-to-order omelets, was simply fantastic!” view full review
Spotless Retreat!
“The room was impeccably clean and beautifully maintained, which made my stay feel very comfortable and welcoming.” view full review
Eco-Friendly Touch!
“I appreciated the hotel's effort to care for the environment, especially with the water dispensers available on every floor for free.” view full review
Functional Amenities!
“The fitness and sports facilities were practical and exactly what I needed to stay active during my visit.” view full review
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Locker room
Lift
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Guest Parking
Electric kettle
Services
Paid airport shuttle
Pet amenities available
Room service
Laundry
Dry cleaning
Welcome drink
Dining
In-room breakfast
Restaurant
Bar/ Lounge area
Packed lunches
Special diet menus
Business
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Board games
Children's menu
Children's play area
Kids club
Spa & Leisure
Casino
Steam room
Room features
Air conditioning
Heating
Mini-bar
Soundproofed rooms
Sitting area
Dressing area
Terrace
Tea and coffee facilities
Dining table
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
Krucza 28,
Warsaw,
Poland,
00-522,
Masovia
Map view
street view
Krucza 28,
Warsaw,
Poland,
00-522,
Masovia
City landmarks
Park
Lazienki Park
1.9
km
Stadium
PGE Narodowy
2.3
km
Plac Defilad 1
Palace of Culture and Science
1.1
km
Museum
The National Museum in Warsaw
900 m
Museum
Frederick Chopin Museum
1.5
km
Square
Old Town
2.5
km
Monument
Monument of Nicolaus Copernicus
1.8
km
Botanical Garden
Warsaw University Botanical Garden
1.5
km
Castle Square Old Town
Sigismund's Column
2.3
km
Castle
Royal Castle
2.3
km
Krakowskie Przedmiescie 3
Holy Cross Church
1.5
km
Garden
Saxon Garden
1.6
km
ul. Nowy Swiat
Nowy Swiat
1.3
km
Gallery
Zacheta
1.5
km
Square
Castle Square
2.2
km
Public Building
Presidential Palace
2.0
km
Museum
Polish Army Museum
1.2
km
in Lazienki Park Warsaw centre
Chopin Monument
1.8
km
Park
Ujazdow Park
1.1
km
Palace
Palace on the Isle
2.1
km
Church
St. Anne's Church
2.1
km
plac Defilad 1
Warsaw city views
1.4
km
Mall
Zlote Tarasy
1.3
km
ul. Zlota 60
Fragment of Ghetto Wall
2.0
km
Museum
Warsaw Uprising Museum
2.6
km
Castle
The Royal Castle in Warsaw
2.3
km
Museum
POLIN Museum of the History of Polish Jews
3.0
km
Synagogue
Nozyk Synagogue
2.1
km
Castle
Ujazdow Castle
1.9
km
Nearby
Church
St. Alexander's Church
410 m
Restaurants
Winestone Restaurant
10 m
ul. Krucza 28 Mercure Grand Hotel
Krucza 23 Cafe
90 m
ul. Krucza 23 W lecie na chodniku ustawiony jest mały ogrodek
Steakownia
90 m
Krucza 23/31
Hoza
200 m
ul. Hoza 25A
Sushi Zushi
240 m
Zurawia 6/12
Warszawa Kulturalna
180 m
Ul. Zurawia 6/12
Trattoria da Antonio
240 m
ul. Zurawia 18
Reviews and Ratings
Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
varied dining options
convenient location
unprepared for extreme weather
instances of rudeness
7.6/10
Very good
Rooms
7.8
Location
8.3
Service
7.3
Dining
7.2
Guest reviews
7.6/10
based on 13 reviews
8.6
8.6/10 based on 4874 reviews
Scott
United States,
March
2024
7.2/10
I had a pleasant stay overall. The room was clean and spacious, and the bed and bathroom were comfortable. However, the room could use some updating. The service was mostly helpful, but there were some issues with heating. The location was convenient for dining options and shopping, but it might not be ideal for those wanting to be near the Old Town. The dining experience was good but with limited breakfast choices.
Rooms
8.0
The room I stayed in was clean and spacious, offering a nice view of the town. The bed and bathroom were comfortable.
Service
7.0
The staff was mostly helpful, although there were heating issues in the room. They seemed overwhelmed at times but still tried to assist.
Location
7.0
The hotel is situated in a very lively area, close to a large shopping mall and not far from the Central Station. It's good for access to restaurants and shopping, but it's not very close to the Old Town.
Dining
7.0
The dining experience was decent, with a good variety of options, but the breakfast choices were a bit limited for the price.
Facilities
7.0
The hotel facilities were adequate, offering standard amenities for a comfortable stay.
Stephen
United Kingdom,
March
2024
7.2/10
The hotel is in a good location, close to the city center and walking distance to many shops and restaurants. The rooms were not fully prepared for extreme weather conditions outside but offer a king-sized bed. The service was accommodating overall, although there were instances of rudeness. The dining options were varied, with good quality and homemade products available at a reasonable price. The facilities were satisfactory, offering necessary amenities.
Rooms
7.0
The rooms, with a large shower enclosure and a king-sized bed, were not fully prepared for the abnormally cold weather conditions outside.
Service
6.0
The service was generally accommodating, although there were some instances of rudeness and unhelpfulness.
Location
8.0
The hotel is conveniently located, with easy access to the city center, old town, shops, and restaurants.
Dining
8.0
The dining experience offered good quality and varied options, with homemade products available.
Facilities
7.0
The facilities provided all the necessary amenities, making the stay comfortable.
varied dining options
unprepared for extreme weather
Charles
United Kingdom,
February
2024
9.0/10
During our 4 nights visit at the hotel at 3:30pm after a flight, we had a great view on the skyscrapers which exceeded my expectations. The service provided by the very professional staff was incredibly friendly and helpful. The location is really strategic and not noisy for stay, being quite close to the central station and city centre. The dining experience was amazing, with a good combination of healthy fruits, juices, and assorted breads. The facilities were top-notch, and the only downside was the expensive dining options.
Rooms
9.0
The rooms had a great view on the skyscrapers and exceeded my expectations.
Service
9.0
The service is really friendly and helpful by the very professional staff.
Location
9.0
The hotel is really strategic and not noisy for stay, quite close to central station and city centre.
Dining
9.0
The dining experience is amazing, with a good combination of healthy fruits, juices, and assorted breads.
Facilities
9.0
The facilities are top-notch.
great view
expensive dining
Frederic
United States,
January
2024
7.4/10
My stay at the hotel was pleasant overall. The rooms were quiet, clean, and comfortable, although they felt a bit cold at times. The service was friendly and helpful, but there were some issues with explaining things clearly. The location was good, near cocktail bars and restaurants, though slightly far from the center. The dining experience was amazing with a good variety of fruits and breads, but it was on the expensive side.
Rooms
8.0
The rooms were very quiet, clean, and comfortable, although they felt a bit cold at times due to the building's layout.
Service
7.0
The staff was friendly and helpful, but there were difficulties in explaining things clearly, which was a bit frustrating.
Location
7.0
The hotel is in a good area near many cocktail bars and restaurants, but it's a bit far from the center of activities.
Dining
8.0
The dining experience was amazing, offering a good combination of healthy options, but it was on the pricey side for Polish standards.
Facilities
7.0
The facilities were generally good, although some areas like the in-shower unit needed replacing.
Jennifer
United States,
December
2023
9.0/10
My stay at Mercure Grand was fantastic! The rooms were very spacious, perfect for two couples, and had a lovely bath. The service was top-notch, with professional and friendly staff offering a wide range of amenities. The location was excellent, surrounded by cocktail bars, restaurants, and near the Centrum Metro station. The dining experience was outstanding, especially for meat lovers. Overall, a great value for money choice with some minor room for improvement.
Rooms
9.0
The rooms were very spacious and accommodating for two couples, and the bath was a nice touch.
Service
9.0
The service at Mercure Grand was exceptional, with attentive and welcoming staff offering various amenities including room service, dry cleaning, and airport shuttle.
Location
9.0
The location was superb, situated in a vibrant area close to cocktail bars, restaurants, and the Centrum Metro station.
Dining
9.0
The dining options were diverse and outstanding, catering to different tastes, especially for meat lovers.
Facilities
The hotel had all the necessary facilities for a comfortable stay, making it a convenient choice for travelers.
James
United Kingdom,
November
2023
7.6/10
The hotel is located close to most of the Warsaw attractions, offering a good 15-minute brisk walk to the old town. The rooms, though requiring some maintenance and better cleaning, provide a highlighted 'city view,' and the service, while wonderfully friendly, had some small issues like coming in without knocking. The dining experience had limited breakfast options but the location, near the center of Warsaw, and the facilities were great.
Rooms
7.0
The rooms offer a nice city view but need a little maintenance and better cleaning.
Service
8.0
The staff was wonderfully friendly and helpful, although there were small issues like entering the room without knocking.
Location
9.0
The hotel is wonderfully located near the center of Warsaw, offering easy access to most attractions and a brisk walk to the old town.
Dining
6.0
The breakfast options were limited, but the dining experience was decent overall.
Facilities
8.0
The facilities were great, adding to the overall convenience of the stay.
Great location
Room maintenance
Percy
United Kingdom,
November
2023
6.6/10
Although the room was tiny and not well-designed, being a non-smoker made the experience less enjoyable, especially with the view overlooking a busy street. The service was acceptable, with friendly and helpful staff at the reception despite needing more training. The location was very good, close to key city points, but missed a wake-up call. The dining experience was a mix of very good and disappointing, depending on the occasion. Overall, a decent stay with some room for improvement.
Rooms
5.0
The room, although tiny and not well-designed, offered an okay experience.
Service
7.0
Despite needing more training, the service was acceptable with friendly and helpful staff.
Location
8.0
The hotel's location was very good, being close to the city's main points, but missed a wake-up call request.
Dining
6.0
The dining experience was a mix of very good and disappointing depending on the occasion.
Facilities
Facilities were decent and met basic needs.
Steven
United States,
September
2023
7.6/10
My stay at the hotel was a mixed experience. The rooms were comfortable and clean, with plenty of space and great sound isolation for some relaxation. The location was convenient and close to transportation and dining options. However, the service, although professional, seemed overwhelmed and took extra time to address issues. The dining experience, while offering a good variety, felt a bit rushed with items being cleared too quickly.
Rooms
8.0
The rooms were spacious, clean, and well-maintained, providing daily mineral water and located in a prime spot near various amenities.
Service
7.0
The staff went above and beyond but appeared to be under considerable pressure due to a high volume of guests, needing more time to manage situations effectively.
Location
8.0
The hotel's location was overall good, though a bit complicated for dog owners. It offered spacious rooms in the heart of the city, making it convenient for exploration.
Dining
7.0
The dining experience was decent, with a wide selection and helpful staff, although the service felt hurried at times, especially during breakfast.
Facilities
8.0
The hotel offers various facilities like room service, dry cleaning, and laundry services, enhancing the overall stay.
clean
understaffed
Lisa
United States,
August
2023
6.2/10
My stay at the hotel was a mix of positives and negatives. The rooms were very spacious and warm, equipped with everything needed for a comfortable stay, although the prices displayed were different from what was charged. The service was a letdown as some staff members were rude and unfriendly. The location was good but not perfect, close to restaurants and attractions. The dining experience was lacking variety and not worth the additional cost. Despite these issues, the facilities were satisfactory.
Rooms
8.0
I was impressed by the very spacious and warm room with nice furniture and interior design. It was clean, big, and comfortable, providing a pleasant stay.
Service
5.0
The service was a bit disappointing as some staff members were extremely nervous and unfriendly. Additionally, they charged a different price than what was listed on Booking.
Location
7.0
The hotel's location was good, close to various restaurants and city attractions, making it convenient despite not being perfect.
Dining
5.0
The dining experience was below average with limited breakfast options at an additional cost, not offering the best value for money.
Facilities
7.0
The hotel's facilities were satisfactory, providing the essential amenities without any standout features.
Irene
United Kingdom,
July
2023
8.2/10
The hotel surprised me with its outstanding room condition and convenient location. The service was attentive and accommodating, despite a minor temperature issue during cooler seasons. The dining offerings were diverse, though occasionally bustling. Overall, a satisfying stay with some room for improvement.
Rooms
8.0
The rooms were extremely nice and well-maintained, albeit smaller than expected in comparison to other double rooms.
Service
7.0
The staff went above and beyond, providing helpful services like lending adapters and assisting with sending postcards. Occasionally, the temperature control may be suboptimal during colder months.
Location
9.0
I was pleasantly surprised by the central yet quiet neighborhood location, allowing easy access to all the attractions I wanted to visit in Warsaw.
Dining
8.0
The dining experience offered a wide array of options, including an omelet station and a juicer for fresh juices. However, it could get busy at times.
Facilities
9.0
Rachel
United States,
May
2023
7.6/10
My stay at the hotel was absolutely lovely. The rooms were large, comfortable, and filled with natural light, making them a peaceful retreat. While the air conditioning could use some upgrades, the overall experience was delightful. The service was nice and the staff extremely helpful, although they seemed overwhelmed during busy times. The location exceeded my expectations, being conveniently close to major attractions and well-connected for easy travel. The dining options were good, with a decent variety of choices, although some dishes tasted somewhat artificial. Overall, a great stay with some minor areas for improvement.
Rooms
8.0
The rooms were spacious, well-appointed, and quiet.
Service
7.0
The service was nice, and the staff was lovely and helpful.
Location
9.0
The hotel's location was superb, close to major attractions and well-connected by public transport.
Dining
6.0
The dining experience offered a wide range of choices, although some dishes tasted synthetic.
Facilities
The facilities were good overall, with everything needed for a comfortable stay.
Lionel
United Kingdom,
April
2023
8.2/10
The hotel offers a gorgeous room with daily complimentary water bottles and a prime location close to the railway station and underground. The service was exceptional, going above and beyond to assist guests. The location is excellent with popular attractions within walking distance, but a tad complicated for dog owners. The dining experience offers traditional Polish cuisine and good standards, although it can be slightly busy. Overall, a pleasant stay with some minor room size issues.
Rooms
8.0
The room, though smaller than expected, was still lovely and clean with all necessary amenities.
Service
9.0
The staff was incredibly nice and attentive, making sure to address any concerns promptly.
Location
9.0
The hotel's location is superb, with plenty of cafes and restaurants nearby and close to the central station.
Dining
7.0
The dining experience provided delicious traditional Polish dishes, although it could get a bit hectic during busier times.
Facilities
8.0
The hotel offers a range of facilities from room service to laundry, ensuring a comfortable stay.
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